Interruptions
November 23, 2011
I know many of us crave the opportunity to work without distractions and to focus on a problem or project without interruptions. It’s why I seek a week alone at my cottage to read, write and rehearse. It’s my “sabbatical.”
But having said that about the significant benefits of solitude, I nevertheless must state that the sixth and final lesson in this series of blogs is this: The job is the interruptions.
I brought this lesson to the MHSAA from previous employment and it resonates truer today than ever.
The job is the call from the athletic director, coach or official who has a question. The job is the call from the superintendent, principal or parent with a concern.
The job is the knock on the door from another staff member with a difficult question from a constituent, or even a personal issue that’s important to them.
It’s often been when I’ve treated the call or knock as nuisance, given it inadequate time or attention, that the little interruption grew into a bigger problem.
The job is the interruptions. If there were none, we wouldn’t be needed. There would be no job.
Don’t Look Back
November 23, 2011
In August of 1986, at the end of the one week of overlap between the previous MHSAA executive director, Vern Norris, and the start of my tenure, I found an envelope on my desk from Mr. Norris that read: “No words of advice. Just make your decisions and don’t look back.” That’s Lesson No. 5 of six in this series of blogs.
In our work, time is of the essence. We don’t have the luxury of long deliberations. The next game may be today; the next round of the tournament tomorrow.
In our work, staff is limited. We don’t have subpoena power. We have few staff spread thinly over many responsibilities.
In our work, because it’s in a competitive arena, people are sometimes disingenuous. Some have personal agendas, impure motives sometimes. They care who wins and loses; we don’t.
And most people have miserable memories. I’m skeptical that people recall well the details of events; and people are even worse when recalling details of conversations.
So, in our work, we make one more call and then, with good intentions and reliance on rules, we get on with the decision and try not to look back.
It’s hard to do, but a good deal healthier if we can.