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In Others’ Words

August 22, 2014

I’ve read and heard multiple times – so I’ve come to believe it’s at least partly true – that one of the techniques that marketing departments or agencies use when developing campaigns to promote a product or service is to look at it from the consumer’s, customer’s or client’s perspective.

The point is often brought home that if management would use this technique as much as marketers, then management would be more effective and would label itself, rather than marketers, as the “creative team.” It chafes me to hear a CEO say he or she wants to know what “creative” has to say about a sponsorship initiative before the CEO will offer an opinion.

Thinking about what our customers want doesn’t require that leaders suspend their personal beliefs or reverse experience-based opinions. It merely asks that we look at things from a different and sometimes even opposite point of view. And to be truly revealing, it asks that we try to put into words where other people stand on a particular topic.

It asks us to actually try to describe what our customers see from where they stand and what they say they want. For example, in our work, it would ask administrators to think about and actually describe what coaches want, and vice versa. And it asks both coaches and administrators to think about and put into their own words what student-athletes want, and what their parents want.

This has been an ongoing part of my life, provoked I suppose by my marriage of 42 years to a woman whose political views often point 180 degrees from my own. And this approach has been especially enlightening on school sports’ most troublesome topics, some of which we are tackling at this time, like ...

  • Out-of-season coaching rules
  • Junior high/middle school programming
  • Health and safety mandates

Guild and Guide

December 2, 2016

Today is the first meeting of the full Michigan High School Athletic Association Representative Council of the 2016-17 school year. This is the meeting that tees up some of the topics for action by the Council in March and May.

Posted on the meeting room wall will be banners that remind Council members of the over-arching topics previously identified for 2016-17:

    • Define and Defend Educational Athletics

  • Promote and Protect Participant Health and Safety

  • Serve and Support Junior High/Middle School Programs

  • Recruit and Retain Contest Officials

If we are to make any headway on these topics during this school year and beyond, then we must see the MHSAA’s role is to be both a guild and a guide.

On my bucket list for personal travel is a trip to the mountains of Peru where for a week my wife will weave and I will hike. She will be with a guild that allows her to learn more about her craft, while I’ll be on a high altitude trail to Machu Picchu with a guide that keeps me from getting lost or discouraged.

In similar ways, the MHSAA must be an organization that provides opportunities for people to learn the art of athletic administration and then both points the way and steadies the step of coaches and administrators. We must help new officials get started and stay with it. We must aid and direct team captains and other student leaders.