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In Others’ Words

August 22, 2014

I’ve read and heard multiple times – so I’ve come to believe it’s at least partly true – that one of the techniques that marketing departments or agencies use when developing campaigns to promote a product or service is to look at it from the consumer’s, customer’s or client’s perspective.

The point is often brought home that if management would use this technique as much as marketers, then management would be more effective and would label itself, rather than marketers, as the “creative team.” It chafes me to hear a CEO say he or she wants to know what “creative” has to say about a sponsorship initiative before the CEO will offer an opinion.

Thinking about what our customers want doesn’t require that leaders suspend their personal beliefs or reverse experience-based opinions. It merely asks that we look at things from a different and sometimes even opposite point of view. And to be truly revealing, it asks that we try to put into words where other people stand on a particular topic.

It asks us to actually try to describe what our customers see from where they stand and what they say they want. For example, in our work, it would ask administrators to think about and actually describe what coaches want, and vice versa. And it asks both coaches and administrators to think about and put into their own words what student-athletes want, and what their parents want.

This has been an ongoing part of my life, provoked I suppose by my marriage of 42 years to a woman whose political views often point 180 degrees from my own. And this approach has been especially enlightening on school sports’ most troublesome topics, some of which we are tackling at this time, like ...

  • Out-of-season coaching rules
  • Junior high/middle school programming
  • Health and safety mandates

Not Acting Like Grownups

December 26, 2015

Take a look at Fox Sports Detroit today, the second of two days replaying the 2015 MHSAA 11-Player Football Finals at Ford Field.

What I’d like you to see – what I’m most proud of – is the behavior of the players.

Score a touchdown? Then hand the ball to the official, without any childish end zone dancing.

Sack the quarterback? Then head back to the huddle, without any ridiculous pointing and prancing.

So different from the professional game.

But sadly, some of that bad behavior is settling to the college level; and sometimes, there’s even a hint of it in our high school games.

But for now, the players behaving most maturely are the youngest, and behaving least maturely are the oldest.