GoFan Digital Tickets

The MHSAA has been a paper ticketing partner with Huddle for many years, and we have used its digital GoFan product at a number of championship events. MHSAA staff has worked with GoFan to prepare for an expansion into all rounds of fall MHSAA tournaments, and this page features an assortment of resources to help school athletic directors implement digital tickets when hosting MHSAA events. While there is a very short learning curve, we believe school personnel and spectators alike will appreciate the paperless, contactless, cashless and simple online ticket-buying experience, as well as the data collection for potential contact tracing purposes.  

1-MINUTE YOUTUBE TRAINING VIDEOS

This page is full of information, however these three one-minute training videos will give you a glimpse into the simplicity of GoFan. Please forward these videos to the folks who run your ticket gate.

How to Validate Tickets
How to Buy Tickets
How to Access & Share Tickets

RECORDINGS OF GOFAN/MHSAA ZOOM WEBINARS

Oct 1 GoFan Introduction (YouTube, 32 min)
Oct. 16 Webinar for Soccer District Hosts (YouTube, 18 min)
Oct. 23 Webinar for Football Playoffs (YouTube, 32 min)
Oct. 27 Webinar for Volleyball Playoffs (YouTube, 15 min)

HELP / CONTACT INFO

The MHSAA will have access to all of the ticket-buying links and will have answers to questions about the tournament. GoFan also offers this Training Knowledgebase with links to issues like changing the date/time of an event and changing the number of tickets available for sale. For further questions call GoFan for support – (770) 910-3695.

Game Week Support: playoffs@gofan.co
Game Night Support: (770) 910-3695


WINTER TOURNAMENT TICKET SCHEDULE
Codes/Game Link Emailed
Date Sent Sport Level/Round
3/9 Ice Hockey Regional
3/11 Competitive Cheer District
3/12 Gymnastics Regional
3/12 Girls & Boys Bowling Regional
3/12  Team Wrestling District
3/15 Individual Wrestling District
3/16 Girls Basketball District 
3/17 Boys Basketball District 
3/17 LP Boys Dive Regional
3/19 Team Wrestling Regional
3/21 Competitive Cheer Regional
3/22 Individual Wrestling Regional
3/22 Gymnastics Final
3/22 Girls & Boys Bowling Final
3/25 Competitive Cheer Final
3/26 Team Wrestling Final
3/29 Individual Wrestling Final
*For ice hockey, girls and boys basketball, you will receive access codes for subsequent rounds once both teams have been determined. 

Public Sale: For ice hockey, girls and boys basketball, if a public sale is offered tickets will go live on game day at noon. Note: access codes will expire minutes before the start of any public sale. 


WINTER TOURNAMENT TICKETS (PRE-FINALS)
Basketball: 100 two-ticket access codes will be emailed to each school. Host to determine how many codes each school can distribute and if there will be a public sale. First set of ticket links and codes will be emailed on March 16 (girls) and March 17 (boys), with subsequent round tickets emailed after the next game's participants have been determined. District and Regional ticket prices are $6 plus a $1.30 convenience fee.

Bowling: 7 one-ticket access codes will be emailed to each team. Host to determine how many codes each school can distribute. Ticket links and codes will be emailed on March 12, with subsequent round tickets emailed on March 22. Regional ticket prices are $10.
 
Competitive Cheer: 45 one-ticket access codes will be emailed to each team in the District round, and 60 in the Regional round. Host to determine how many codes each school can distribute. Ticket links and codes will be emailed on March 11, with subsequent round tickets emailed on March 21 and March 25. District and Regional ticket prices are $6 plus a $1.30 convenience fee.
 
Gymnastics: Each of the four Regionals are using a different ticket-selling format via GoFan. If codes are used, host to determine how many codes each school can distribute. Ticket links and codes will be emailed on March 12, with subsequent round tickets emailed on March 22. Regional ticket prices are $6 plus a $1.30 convenience fee.
 
Ice Hockey: 100 two-ticket access codes will be emailed to each school. Host to determine how many codes each school can distribute and if there will be a public sale. First set of ticket links and codes will be emailed on March 9, with subsequent round tickets emailed after the next game's participants have been determined. Regional and Quarterfinal ticket prices are $8 plus a $1.40 convenience fee.
 
Diving Regionals: 1 two-ticket access code per qualifier will be emailed to the school's qualifer(s). Ticket links and codes will be emailed on March 17. Regional ticket prices are $6 plus a $1.30 convenience fee.
 
Individual Wrestling: 20 one-ticket access codes will be emailed to each school in the District round, and 1 two-ticket access code will be sent to each Regional qualifier. Host to determine how many codes each school can distribute at the District level. Ticket links and codes will be emailed on March 15, with subsequent round tickets emailed on March 22 and March 29. District and Regional ticket prices are $6 plus a $1.30 convenience fee.
 
Team Wrestling: 33 one-ticket access codes will be emailed to each school. Host to determine how many codes each school can distribute and if there will be a public sale. First set of ticket links and codes will be emailed on March 12, with subsequent round tickets emailed after the next match's participants have been determined. District and Regional ticket prices are $6 plus a $1.30 convenience fee.

BUYING TICKETS

When parents get the link, how do they buy tickets?
Click the link in the email and follow the prompts. It’s a very easy process. Here’s a one-minute video to see how it’s done. https://www.youtube.com/watch?v=tkZqTY5d6Bg

How many tickets can be purchased?
When there is a public sale fans will only be able to buy TWO tickets per transaction, but they can make multiple transactions. The system has no way to block making multiple transactions. For sites that only all one, two or four tickets per participant, the access code will limit the number of tickets that can be purchased. The access code can only be used one time.

How do spectators view their purchased tickets?

They can click “View Tickets” in their emailed receipt, sign in to their Go Fan account, or open in the GoFan app. For fastest entry into the game, fans should pull up their tickets prior to reaching the gate. Here is another one-minute video that can be given to fans. https://www.youtube.com/watch?v=H0Xhso4QobA

Can fans transfer tickets to others?
Yes, purchased tickets can be transferred to children, spouse, family or anyone else via text, email or copying a link. See the end of this video. https://www.youtube.com/watch?v=H0Xhso4QobA

Can tickets be purchased after the start of the game?
Yes, as long as it is not a sell out tickets can be purchased up to four hours after the scheduled start of the game.

What if a game is cancelled?
Ticket buyers will receive a 100% refund on the price of the ticket and the convenience fee. To receive a refund please email service@gofan.co and include your name, email used to purchase the ticket(s) and the event for which you purchased ticket(s).

REDEEMING TICKETS

How do we redeem tickets at the gate?
The spectator will show you the digital ticket on his/her phone. Your ticket gate folks will have the fan click the green “Validate” button, and then you will see a big green checkmark so you know they are good. This is a good one-minute video about the process -- https://www.youtube.com/watch?v=G22NNB8uuXE.

Can parents buy tickets at the gate?
If there is a public sale AND if tickets are still available, it is very easy. Just have fans go to GoFan.com on their phone, search for the name of either school, click on the event, and purchase the ticket.


GENERAL QUESTIONS

Do I need to buy scanning equipment?
No. Everything is done through the spectator’s phone.

How much is the convenience fee?
The convenience fee for each ticket is $1 plus 5% of the price of the ticket. $6 tickets will actually be $7.30, $7 tickets will be $8.35 and $8 tickets will be $9.40. All ticket revenue will be sent directly to the MHSAA office.

Can we use spectator ticket information for contact tracing?
Yes, if you need to do any Covid-19 contact tracing we can provide names, phone numbers and email addresses for everyone who purchased a ticket to your event.

There is an app for iOS, but can Android users buy tickets?
The app is only available for Apple devices, but the website works great on ANY smartphone.

What if a spectator doesn't have a smartphone, or if their phone is lost or has run out of battery?
The GoFan digital ticket system is a great solution, but it won’t cover 100% of all possible user cases. At that point we just rely on the good common sense judgment of our ADs to make things work.