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Interruptions

November 23, 2011

I know many of us crave the opportunity to work without distractions and to focus on a problem or project without interruptions.  It’s why I seek a week alone at my cottage to read, write and rehearse.  It’s my “sabbatical.”

But having said that about the significant benefits of solitude, I nevertheless must state that the sixth and final lesson in this series of blogs is this:  The job is the interruptions.

I brought this lesson to the MHSAA from previous employment and it resonates truer today than ever.

The job is the call from the athletic director, coach or official who has a question.  The job is the call from the superintendent, principal or parent with a concern.

The job is the knock on the door from another staff member with a difficult question from a constituent, or even a personal issue that’s important to them.

It’s often been when I’ve treated the call or knock as nuisance, given it inadequate time or attention, that the little interruption grew into a bigger problem.

The job is the interruptions.  If there were none, we wouldn’t be needed.  There would be no job.

In Others’ Words

August 22, 2014

I’ve read and heard multiple times – so I’ve come to believe it’s at least partly true – that one of the techniques that marketing departments or agencies use when developing campaigns to promote a product or service is to look at it from the consumer’s, customer’s or client’s perspective.

The point is often brought home that if management would use this technique as much as marketers, then management would be more effective and would label itself, rather than marketers, as the “creative team.” It chafes me to hear a CEO say he or she wants to know what “creative” has to say about a sponsorship initiative before the CEO will offer an opinion.

Thinking about what our customers want doesn’t require that leaders suspend their personal beliefs or reverse experience-based opinions. It merely asks that we look at things from a different and sometimes even opposite point of view. And to be truly revealing, it asks that we try to put into words where other people stand on a particular topic.

It asks us to actually try to describe what our customers see from where they stand and what they say they want. For example, in our work, it would ask administrators to think about and actually describe what coaches want, and vice versa. And it asks both coaches and administrators to think about and put into their own words what student-athletes want, and what their parents want.

This has been an ongoing part of my life, provoked I suppose by my marriage of 42 years to a woman whose political views often point 180 degrees from my own. And this approach has been especially enlightening on school sports’ most troublesome topics, some of which we are tackling at this time, like ...

  • Out-of-season coaching rules
  • Junior high/middle school programming
  • Health and safety mandates