Leadership Communication

December 3, 2013

“We’ve got the weather,” the man said. And for years, my wife and I have wondered what he meant.

We had been walking in Dublin, Ireland and paused to photograph the huge wooden doors of an aging church building, when an elderly man on the sidewalk greeted us with those few words.

Did he mean the weather was bad because it was raining? Or, as we think more likely, was he saying the weather was good because it was a mild day with a gentle breeze and only a light rain?

My wife and I still recall that day in Dublin, that brief encounter, whenever we hear people make statements that could be interpreted in exactly opposite ways.

Speakers often say one thing and mean another, sometimes intentionally, sometimes innocently. Listeners often misinterpret what was stated because they had something different on their minds or expected something different to be said.

All of this and more adds to the difficulty of communicating effectively, whether between two people or within a team or organization.

Leadership communication attempts to minimize these misunderstandings; and an effective tactic for doing so is to have listeners restate what they believe they heard the leader say.

Communicating messages clearly and repetitiously is a leadership essential; but so is providing opportunities for others to repeat those messages. This leads not only to more precise communication, but also to more pervasive and powerful messages.

Butterflies and Helicopters

July 9, 2014

I’m doing as much as I know how to attract butterflies to my garden. For example, I’ve planted a butterfly bush and milkweed plants. I do this because these plants are supposed to attract butterflies and bees, and I know butterflies and bees are essential to producing vegetables.

One of the greatest miracles any person can observe is to watch a butterfly emerge from a cocoon. It was as wondrous to me last summer as the first time I saw it occur when I was a young child, when I first saw a butterfly emerge with damp, shriveled wings. 

I was told then that we shouldn’t interfere, that we shouldn’t help the butterfly escape the cocoon and shouldn’t help spread the wings. We had to let the butterfly struggle. We were instructed that the struggle would give strength to the wings, and that would be essential to the butterfly’s survival.

Childhood is much like this, but too often helicopter parents intervene and interfere with the growth process and, ultimately, weaken their children’s ability to fend for themselves, to overcome adversity and to take flight.

Helicopter parents endanger our butterfly children.