Leadership Communication
December 3, 2013
“We’ve got the weather,” the man said. And for years, my wife and I have wondered what he meant.
We had been walking in Dublin, Ireland and paused to photograph the huge wooden doors of an aging church building, when an elderly man on the sidewalk greeted us with those few words.
Did he mean the weather was bad because it was raining? Or, as we think more likely, was he saying the weather was good because it was a mild day with a gentle breeze and only a light rain?
My wife and I still recall that day in Dublin, that brief encounter, whenever we hear people make statements that could be interpreted in exactly opposite ways.
Speakers often say one thing and mean another, sometimes intentionally, sometimes innocently. Listeners often misinterpret what was stated because they had something different on their minds or expected something different to be said.
All of this and more adds to the difficulty of communicating effectively, whether between two people or within a team or organization.
Leadership communication attempts to minimize these misunderstandings; and an effective tactic for doing so is to have listeners restate what they believe they heard the leader say.
Communicating messages clearly and repetitiously is a leadership essential; but so is providing opportunities for others to repeat those messages. This leads not only to more precise communication, but also to more pervasive and powerful messages.
Let Life Teach
December 7, 2012
Here’s a golden nugget from Ann Arbor’s Dr. Dan Saferstein’s little book, Win or Lose: A Guide to Sports Parenting:
“Most of us have an easier time being math parents than we do being sports parents. We don’t stand over our children as they’re doing their homework, hollering at them to round to the highest decimal or carry their zero. We trust that they’ll be able to figure things out on their own, and if they can’t, they’ll get the help they need from their teachers or by asking us.
“What a lot of sports parents seem to forget is that young athletes also need the same space to figure things out on their own. They need to learn how to think and make decisions during game situations, which isn’t easy to do when your parent (or someone else’s parent) is shouting out directions.
“The reality is that if your child could score a goal or stop a defender, he would. In most cases, telling your child to move faster to the ball is like telling him to be taller. Effort isn’t the only critical factor in sports, or in math. Some children will never be high-level athletes no matter how hard they try, which is by no means a tragedy. The world doesn’t necessarily need more gymnastics, softball or soccer stars. It needs more young people who are willing to try and make our world a better place.”
Go to dansaferstein.com for more good stuff from the good doctor.