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In Others’ Words

August 22, 2014

I’ve read and heard multiple times – so I’ve come to believe it’s at least partly true – that one of the techniques that marketing departments or agencies use when developing campaigns to promote a product or service is to look at it from the consumer’s, customer’s or client’s perspective.

The point is often brought home that if management would use this technique as much as marketers, then management would be more effective and would label itself, rather than marketers, as the “creative team.” It chafes me to hear a CEO say he or she wants to know what “creative” has to say about a sponsorship initiative before the CEO will offer an opinion.

Thinking about what our customers want doesn’t require that leaders suspend their personal beliefs or reverse experience-based opinions. It merely asks that we look at things from a different and sometimes even opposite point of view. And to be truly revealing, it asks that we try to put into words where other people stand on a particular topic.

It asks us to actually try to describe what our customers see from where they stand and what they say they want. For example, in our work, it would ask administrators to think about and actually describe what coaches want, and vice versa. And it asks both coaches and administrators to think about and put into their own words what student-athletes want, and what their parents want.

This has been an ongoing part of my life, provoked I suppose by my marriage of 42 years to a woman whose political views often point 180 degrees from my own. And this approach has been especially enlightening on school sports’ most troublesome topics, some of which we are tackling at this time, like ...

  • Out-of-season coaching rules
  • Junior high/middle school programming
  • Health and safety mandates

Members of the Same Team

April 2, 2013

The Basketball Coaches Association of Michigan (BCAM) is a leader among our state’s high school coaches associations, as well as of its counterpart organizations for the sport of basketball across the US.

The MHSAA has partnered with BCAM in numerous ways, including the “Reaching Higher” program to help prepare high school student-athletes for the college experience and in the “Top Shooters” and clinic aspects of the “March Magic Hoopfest” which will return in 2014 after taking a year off due to facility conflicts at Michigan State University.

One of the longest MHSAA-BCAM partnerships has been the Basketball Officials and Coaches Communications Committee (BOCCC).  One of the committee members, Mitch Hubbard of Reading High School, offered these candid and insightful comments in BCAM’s March 2013 Monthly Report:

Look Through Someone Else’s Window

Look through someone else’s window was the name of our Sunday school lesson.  The entire lesson was about how we should stop and try to see things the way others do.

I sat through the class nodding my head in agreement.  I kept thinking of situations where if people would do this, many conflicts could be avoided.  If only people would look at both sides of things, then the world would be a better place.

I then thought about the relationships that I have had with officials for the last 27 years.  I have never stopped to think about what the official was thinking or what they might be going through.  I have never even cared much about their feelings or their life happenings.  It has always been about me, my team, and my situation.  I usually think that the “refs” are against me and my team.  How could they call that?  What are they looking at?  What have I ever done to him?  These are the thoughts that led to my usual obnoxious comments or statements.

This season I took on the position of athletic director.  Part of the job is to greet the officials and escort them back and forth to the locker room.  For the first time in my career, I have had good, honest, open conversations with guys that I have known for years.  I found out that these guys have families, careers, injuries, honors, and all kinds of day-to-day happenings.  Some live close by and some travel long distances to referee.  I was amazed as to just how much these guys were like me!

If only I had stopped and taken the time to have a normal conversation with these guys years before, my perception may have been different.  If I would “look through someone else’s window” and realize that officials are normal people, maybe some uncomfortable situations could have been avoided.  I suppose the same goes for officials.  If they would try to see things through the window of the coach, they might see more than a screaming madman.

Officials and coaches want the same thing.  They both love the sport and want to protect it.  We need to work together to improve and enhance the game.  Communication and relationships between officials and coaches is critical.  We need to stop and take the time to “look through someone else’s window” and appreciate them.