People Business

April 24, 2012

Last month, Fortune magazine ranked the top 12 business innovators of our time – “founders who turned concepts into companies and changed the face of business.”  It was an unsurprising list dominated by the visionary leaders of what are now well-known enterprises.  What I found most interesting was a theme.

Microsoft’s Bill Gates, No. 2 on the list (behind Apple’s Steve Jobs), said his best business decisions came down to picking good people and relying on them.

No. 4 Jeff Bezos, founder of Amazon, credited “a bunch of smart people” that continually take his ideas and improve them.

No. 9 Herb Kelleher of Southwest Airlines has created “a culture that respected the people he carefully hired.”  He said, “front line personnel can either make you or break you. . . Start with employees and the rest follows from that.”

No. 10 Narayana Murthy of the Indian company Infosys said an emerging organization “must coalesce around a team of people with an enduring value system.”

Time and again, the secret sauce is the people.  Not policy or procedures or products.  People.

An Athlete’s Father

December 16, 2014

My father died two years ago today. His life was filled with extraordinary success as an athlete and coach and was complimented with countless accolades as an administrator. But what he was best at was being a father.

He was especially adept – instinctively, not by any book of instruction – at being an athlete’s father.

The only unsolicited advice I can ever remember him offering me was to “stay tense through the whistle” on the football field, believing a player was most at risk of injury when letting down in anticipation that the play was ending.

Dad never critiqued my play or criticized the coach’s play-calling. If there was ever a parent who had earned the privilege of hovering, it was he; but he never did.

Dad understood that most people need praise more than a push, and approval more than advice. As an athlete’s father, he was perfect.