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People Business

April 24, 2012

Last month, Fortune magazine ranked the top 12 business innovators of our time – “founders who turned concepts into companies and changed the face of business.”  It was an unsurprising list dominated by the visionary leaders of what are now well-known enterprises.  What I found most interesting was a theme.

Microsoft’s Bill Gates, No. 2 on the list (behind Apple’s Steve Jobs), said his best business decisions came down to picking good people and relying on them.

No. 4 Jeff Bezos, founder of Amazon, credited “a bunch of smart people” that continually take his ideas and improve them.

No. 9 Herb Kelleher of Southwest Airlines has created “a culture that respected the people he carefully hired.”  He said, “front line personnel can either make you or break you. . . Start with employees and the rest follows from that.”

No. 10 Narayana Murthy of the Indian company Infosys said an emerging organization “must coalesce around a team of people with an enduring value system.”

Time and again, the secret sauce is the people.  Not policy or procedures or products.  People.

Cheering for Sportsmanship

January 8, 2013

I try to start each new school year at the Michigan Interscholastic Press Association summer camp at Michigan State University. I talk briefly about who the MHSAA is and what it does; and then two or three dozen high school newspaper editors and writers ask me questions; and in doing so, they give me clues to what’s going on in our schools and what’s important to our students.

Several years ago, when I opened the session to questions, one young man asked:  “Mr. Roberts, what’s your job?”  I paused, and then said, “I guess I’m the head cheerleader for high school sports in Michigan.”

So then this precocious student asked:  “Okay, what do you cheer for?”  With a briefer pause, this is some of what I said:

  • I cheer for sportsmanship that’s not merely good, but great.
  • I cheer for sportsmanship, not gamesmanship.
  • I cheer for playing by the rules, both the letter and the spirit.
  • I cheer for maximum effort to try to win each and every contest.
  • I don’t cheer for winning at any cost; I do cheer for learning at every opportunity.
  • I cheer for losing with grace and for winning with even greater grace, with humility and modesty.
  • I cheer for the lessons of victory and the even greater lessons of defeat.