People Business

April 24, 2012

Last month, Fortune magazine ranked the top 12 business innovators of our time – “founders who turned concepts into companies and changed the face of business.”  It was an unsurprising list dominated by the visionary leaders of what are now well-known enterprises.  What I found most interesting was a theme.

Microsoft’s Bill Gates, No. 2 on the list (behind Apple’s Steve Jobs), said his best business decisions came down to picking good people and relying on them.

No. 4 Jeff Bezos, founder of Amazon, credited “a bunch of smart people” that continually take his ideas and improve them.

No. 9 Herb Kelleher of Southwest Airlines has created “a culture that respected the people he carefully hired.”  He said, “front line personnel can either make you or break you. . . Start with employees and the rest follows from that.”

No. 10 Narayana Murthy of the Indian company Infosys said an emerging organization “must coalesce around a team of people with an enduring value system.”

Time and again, the secret sauce is the people.  Not policy or procedures or products.  People.

Criticism

October 18, 2011

The phrase “throw in the towel” comes from the sport of boxing.  It recalls a manager throwing a towel into the ring to stop a bout in which his boxer is getting badly beaten.

Over the years I watched a lot of administrators of schools and school sports throw in the towel as they’ve watched their ideas and ideals get bruised and battered, and as they suffered constant and frequently unfair criticism.

Criticism is a fickle thing.  It can be motivating or maddening.  To some people criticism is one or the other; to other people criticism sometimes has a positive effect, sometimes the opposite.

Criticism from a well-informed source who has tried to see the matter from multiple perspectives and who delivers the opinion privately will almost always have two positive effects.  First, it will influence future thought processes and decisions.  Second, it will establish a closer relationship – even a good friendship – between the parties.

It is criticism based on bad information or from a biased viewpoint delivered by gossip or in group settings that is least productive to the cause and most poisonous to the community.

But even bad news badly delivered can be motivating.  While sometimes it may give rise to brief thoughts of “why bother?”, it more often motivates me to work harder, to serve better, to think wider and deeper, and to give more.  This reaction is a result of many life experiences, including school and college sports participation.

Those of us who played competitive athletics were subject to much criticism throughout our playing careers.  Sometimes it was unfair, and we learned to rise above it.  But usually the criticism was from a coach who knew his or her stuff, who thought we could do better, and who was giving us the information to become better.  While some people merely survive criticism, competitive athletics can teach us how to thrive on it.