Who’s the Customer?
February 18, 2014
“If you ask your board, ‘who are your customers?’, you are likely to hear a lot of comments and no consensus.” That’s what I heard a speaker say to a group of association leaders last summer; and it has set me on a course of asking different groups this question: “Who is/are the MHSAA’s customers?” We allow respondents to allocate up to 100 points so they can give weight to their responses. Here’s what I’ve learned so far.
The board of directors of the Michigan Interscholastic Athletic Administrators Association (MIAAA) rated athletic directors as the top customer of the MHSAA (by a wide margin), followed in order by student-athletes, coaches and officials.
By an even wider margin, the MHSAA Student Advisory Council named student-athletes as the MHSAA’s top customer, followed by athletic directors and coaches tying for a distant second, and officials an even more distant fourth.
And the MHSAA’s governing body, the Representative Council, agreed that student-athletes are the top customer. Athletic directors were second, coaches third and officials fourth.
I suppose that when we ask audiences of coaches or officials or principals or others who they believe is or are the MHSAA’s customer(s), there will be some variation in the order of things. But I think we can already discern a comfortable pattern so far: everyone puts a premium on student-athletes. And that’s as it should be.
The MHSAA is unique among the state’s educational groups – we’re not an association of school boards only, or superintendents only, or principals only, or athletic directors or coaches or any other single group. We’re an association of schools, undertaking to represent all those groups and student-athletes themselves.
Educating for Educational Athletics
October 11, 2013
Michigan’s educational tradition of local control (which the MHSAA has respected) and Michigan educators’ distaste for unfunded mandates (which the MHSAA has consistently opposed) have had the result of keeping Michigan schools in neutral while schools in many other states have been in high gear to enhance training for interscholastic coaches.
Multiple levels of coaching education and even licensing or certification of coaches is now standard operating procedure in many other places. In contrast, Michigan has had almost no requirements for school-sponsored coaches.
However, in measured steps, change is coming to Michigan to promote an interscholastic coaching community better equipped to serve student-athletes, with special attention to health and safety:
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As a result of an MHSAA Representative Council vote last March, all high school level assistant and subvarsity coaches must complete the same rules and risk minimization meeting requirement as high school varsity head coaches or, in the alternative, must complete a free health and safety course linked to or posted on MHSAA.com. This takes effect in 2014-15.
- In December, the Representative Council will vote on a proposal to require all high school varsity head coaches to hold valid (current) CPR certification. This would take effect in 2015-16.
- In March, the Council will vote on a proposal to require all persons who are hired for the first time as an MHSAA member high school varsity head coach after July 31, 2016, to have completed Level 1 or 2 of the MHSAA Coaches Advancement Program.
Implementing these policies over the next three years will not advance Michigan schools to the head of the class with respect to assuring school coaches receive ongoing education in the critical coaching responsibilities dealing with participants’ health and safety. This will, however, move our schools from a near failing grade to average, from D- to perhaps C.
Ultimately, we will need to overcome legitimate concerns for adding to the difficulty of finding and affording coaches, and do much more to assure the programs we sponsor deserve the label “educational athletics.”