Who’s Listening?

August 1, 2014

In an organization as diverse as this one, including that some schools are located more than a 10-hour drive from others and some schools are 100 times larger than others, differences of opinion about policies, procedures and programs are inevitable – and so are complaints about the decisions the organization makes.

One of the criticisms that decision-makers can count on from constituents is that they don’t listen well to or consult adequately with those affected by their decisions. Generally, such criticism comes from those who favored a different decision. They complain about the process when it’s really the result of the process that bothers them.

From where I sit, sometimes the target of such criticism, I often wonder if the pot is calling the kettle black. I wonder if the critics are listening attentively or at all to their own constituents. For example: 

  • While a significant minority of school administrators complain of the burdens of the MHSAA’s increasing requirements for coaches education focused on health and safety, nearly 100 percent of their parents want even more than the MHSAA is mandating – they want what we’re requiring sooner than we are requiring it, and they want even more required.
  • While it’s only slightly more than half of school administrators who want the MHSAA’s role and authority to begin before the 7th grade and want schools running those younger grade level sports programs, nearly 100 percent of students and their parents want these things to happen, and they have for a long time.

When I bring these two topics up to students or speak to local parent groups or county school board associations, I can count on getting an earful of impatient suggestions.

So while some school administrators might complain that the MHSAA isn’t listening well enough to them, I wonder if those critics are listening well enough to their own constituents.

Don’t Look Back

November 23, 2011

In August of 1986, at the end of the one week of overlap between the previous MHSAA executive director, Vern Norris, and the start of my tenure, I found an envelope on my desk from Mr. Norris that read:  “No words of advice.  Just make your decisions and don’t look back.”  That’s Lesson No. 5 of six in this series of blogs.

In our work, time is of the essence.  We don’t have the luxury of long deliberations.  The next game may be today; the next round of the tournament tomorrow.

In our work, staff is limited.  We don’t have subpoena power.  We have few staff spread thinly over many responsibilities.

In our work, because it’s in a competitive arena, people are sometimes disingenuous.  Some have personal agendas, impure motives sometimes. They care who wins and loses; we don’t.

And most people have miserable memories.  I’m skeptical that people recall well the details of events; and people are even worse when recalling details of conversations.

So, in our work, we make one more call and then, with good intentions and reliance on rules, we get on with the decision and try not to look back.

It’s hard to do, but a good deal healthier if we can.